Consumers Complaint Forum India

I would like to raise a very serious concern about handling of my complaint number “GB0613000344”, regarding the replacement of compressor of my Split A/C (Aviator 1.5T). The complaint was logged on 1st of June and than it started series phone call and follow-up but all gone in vain because your customer support staff have no idea what it mean a Customer Support and how much suffering a customer can undergo when the A/c is down for almost 3 weeks during peak summer season. I got my A/c inspected by a private technician and he confirmed me that the compressor is faulty and since it is under warranty better to log complaint with company. I provided the detail to your staff and they promised me that compressor will be replaced in few days with some service charge which I need to pay. When no one turned up for a week, I called support staff again and they told me that status of the complaint shows that technician has paid the visit and provided an estimate. I was surprised and told them that this is absolutely incorrect as no one has visited and there is no point of estimate when the compressor is under warranty. I called several time over next 2 weeks and always requested to speak to some senior person, and I was given commitment that someone will call me in few hours/24 hours/48 hours, none of those commitment were ever fulfilled. Finally I called on 15th June and I had to threaten your support staff just to get some senior to speak to me. The supervisor was kind enough to arrange a conference call with person Rajeev (Mobile 8588821595) and Rajeev promised that Compressors are on the way to our center and he will get my A/c fixed during 17-18th June latest. I called Rajeev again on 17th evening and he told me that compressor are yet to be cleared from store and he will send someone on 19th June. On 19th June finally someone visited my house and he also asked me about problem before coming and I explained him that compressor needs to be replaced. The guy did full inspection of my A/c and he surprised me that he did not bring the compressor because no one gave him and he need to come again. I am really surprised about such a pathetic and unprofessional behavior of your staff..I do not expect such kind of poor service (I am ashamed even to call this as service). This is harassment and in such a peak summer how one can service without A/c for 19 days. I hope you will take proper actions against the people involved in this support request. Secondly I feel that I should not be charged any service charges for visit/charging because I have not received any service at all. Mohammad Asif Ali Khan Mobile: 995 888 2582 email: k_asif@hotmail.com Greater Noida (Uttar Pradesh) – India