Consumers Complaint Forum India

I had booked a Nissan Terrano sight unseen a few months back with a booking amount of Rs.50, 000/- This was done owing to my complete faith and trust in the brand that is NISSAN. Regret to advise that I have faced severe issues and even insults at the behest of your distributor here at Bangalore called SHAHWAR NISSAN. Their sales person one Mr. Prathap had initially promised delivery of the vehicle by end of October. Later when I followed up I was told that it will be delivered by the 20th of November. I insisted on speaking to his supervisor and was put on to someone by the name of Mr. Pawan. He was most rude and told be that all other customers are patiently waiting what is my problem. I explained to him that based on the commitments made by his sales person I had by then sold my second car and now needed this vehicle as my wife and I work in different directions and cant share the same vehicle. His repartee was that this is not his problem. At this stage I complained to Nissan customer care and received an automated email saying that a resolution would be effected within 72 hours. In fact on Monday last, 2 day after my email complaint I receive a call from one Mr. Jason who assure that my issue will be resolved. Indeed after that both Pawan and Prathap called and confirmed delivery by Saturday the 9th (tomorrow) I was satisfied and even made full payment to Prathap. I then received a call on Wednesday (I believe from Nissan Care) asking if the issue is resolved since the dealer is claiming so. I confirmed that yes the issue is resolved and the complaint was closed. Yesterday I received a call from SHAWAR Nissan customer service confirming from me if I will come to take delivery of the vehicle or should they send to my address. I confirmed that shall take delivery personally from showroom. This afternoon to my horror Pawan again calls to say that delivery cannot be made as the vehicle is still in transit. Once again very rude behavior was meted out to me when I wanted to know why I was being treated in such a fashion and why repeatedly commitments were being belied. I asked to speak to his superior but was brusquely told that he represents SHAWAR Nissan and that I cannot go past him. I understand from some automobile brokers that this dealership is allocating vehicles out of turn in lieu of gratis illegally. A racket for collection of a “premium” for new models maybe in the offing. I hope this is not true. However, one thing is certain, your dealerships need to train their sales teams better. Such abrasive and unreliable customer interface will sully the Brand NISSAN