I have purchased a Havells Friddo Cooler on 8th May 2016. But within a week the problems started. Firstly it was leaking. I called customer care and leakage was resolved. but second problem was started water level indicator was not working. I called customer care and engineer came and he partially resolved. after some time water pump stopped working. Then humidity control button was broken. And now moter is also not working. So i called cusomer care around 15 days back. But last 15 days was really disaster for me, almost every days, i am calling customer care, your service person. And problem is still not resolved, every time a new person come and noted down all the problems and goes back and say we don’t have this type of moter in stock, we don’t have humidity control button in stock. wheels are also got broken. In last 5 months this cooler has open 10-15 times by your engineers. And now it is looking like 2-3 years old. I guess i have purchased a defective piece. And now i have to suffer with this cooler each and every day. But question is why???. Why should i suffer??
You don’t have required items in your stock then how can i be sure that my problem will get resolve. Please don’t give this type of products in which you guys dont have the required parts.
I have been using Havells fans for very long, so i thought i should buy a havells Cooler. I have spend Rs 15, 000 in buying Havells cooler, but that was all waste of money. I am fade up with this.
So I request you to look into the issue seriously and replace my Cooler. because i don’t this piece can be corrected.
Ragards
Gaurav Sharma
9540901905
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