Dear Team,
i have been misguided by AMAZON regarding delivery against my order # 402-8350357-0472334.
They have assured me delivery today (18th September16) as per my request though expected delivery date was 19th Septmer 16.
pls find latest communication with amazon team:
You are now connected to Deepthi from Amazon.in
Me:HOPE MY ORDER # 402-8350357-0472334 is reaching today
Deepthi:Hello, my name is Deepthi. I’ll certainly help regarding your concern.
I understand that you wish to know about your order delivery status.
I will surely help you with that.
May I place your chat on hold for two minutes while I check this for you?
Me:pls update
Deepthi:Thanks for being on hold.
I checked and see that your order has reached Jorhat today and it is in transit to the next courier facility and estimated delivery date for your order is 19 September 2016.
And I could see that we have requested the courier to deliver the package today as soon as possible.
To help you better, I will also contact the courier and will request them to deliver the package as soon as possible and also will inform them to call you before delivery.
Could you please confirm your contact number once?
Me:jorhat is the destination place & ur executives are miscommunicating in every chat
contact detailsare shared in every chat… mr.pulin # 9954440061
pls find latest communication.. assuring delivery within 8 pm today..
You are now connected to Rohit from Amazon.in
Rohit:Hello, my name is Rohit. I’ll certainly try to help regarding your concern.
Me:HOPE MY ORDER # 402-8350357-0472334 is reaching today
Rohit:rajneesh to make sure I understand your concern better, Your concern is regarding about the delivery of the product. Am I correct?
Me:yes
Rohit:Thank you for being online.
Thank you for confirming.
I have contacted courier on your behalf and inform them to deliver the package to you today itself on high priority before 8pm.
Me:if it is done.. it will be og grt help… in the meantime, pls provide contact details of your courier boy at jorhat
if it is done.. it will be of grt help… in the meantime, pls provide contact details of your courier boy at jorhat
Rohit:Please be assured that I’ll try my level best to deliver the product today itself on high priority.
Me:so i will wait till 8 pm..
Rohit:Yes.
Me:pls find contact details, mr. pulin # 9954440061
Rohit:Sure.
Me:could we be in touch till 8 pm
Rohit:I am sorry for that but please be assured that I’ll try my level best.
Is there anything else I may help you with?
Me:are you guaranting me 100 %
Rohit:Yee.
Please be assured that my priority is to make to deliver the product today itself.
Me:ok i will save the conversation for future use
Rohit:Sure.
Is there anything else I may help you with?
Me:that means u are sure within half an hour it will be delivered right
Rohit:Yes.
Thank you so much for contacting Amazon. It was great talking to you.
You have a great day!
Please click on “End Chat” button to close this window.
Me:hope i need not to write again after 8 pm asking for delivery time… good nite… nice to hear from you… you are very confident like others
Rohit:You’re welcome.
Please click on “End Chat” button to close this window.
Me:how long will the customer support be active
Rohit:I’m so sorry, but we can’t offer any additional insight or action on this matter.
Is there anything else I can help you with?
Thank you so much for contacting Amazon. It was great talking to you.
You have a great day!
Deepthi:I understand your concern. I’m really sorry, as order is not out for delivery and estimated delivery date is tomorrow I’m unable to confirm that the order will be delivered today.
We can only forward the request to the courier to deliver the package as soon as possible.
I hope we are still connected?
Me:amazon support is pathetic…
all liers in support team… this is really pathetic… why to miscommunicate… this is psycho type
Deepthi:I’m really sorry, as estimated delivery date is tomorrow we are unable to assure you that the order will be delivered today.
We will request the courier to deliver the package tomorrow as soon as possible.
Me:will find out details of support team or will upload everything in social media… STRANGE
Deepthi:I’m really sorry, I will forward your feedback to our management.
Me:Below comments are really HILARIOUS
Rohit:Thank you for being online.
Thank you for confirming.
I have contacted courier on your behalf and inform them to deliver the package to you today itself on high priority before 8pm.
Me:if it is done.. it will be og grt help… in the meantime, pls provide contact details of your courier boy at jorhat
if it is done.. it will be of grt help… in the meantime, pls provide contact details of your courier boy at jorhat
Rohit:Please be assured that I’ll try my level best to deliver the product today itself on high priority.
Me:so i will wait till 8 pm..
Rohit:Yes.
Me:pls find contact details, mr. pulin # 9954440061
Rohit:Sure.
Me:could we be in touch till 8 pm
Rohit:I am sorry for that but please be assured that I’ll try my level best.
Is there anything else I may help you with?
Me:are you guaranting me 100 %
Rohit:Yee.
Please be assured that my priority is to make to deliver the product today itself.
Me:ok i will save the conversation for future use
Rohit:Sure.
Deepthi:I’m really sorry we are unable to assure that the order will be delivered today.
However, we have requested the courier to deliver the package as soon as possible.
Me:why your representatives lieing with confidence.. this will be treated very seriously from my side.. ask your management to be prepared
from yesterday i have contacted several times & 9 out of 10 miscommunicated… really hillarious…
Deepthi:I understand your concern. We can only forward the request to the courier to deliver the package soon. Courier will try to fulfill the request.
As estimated delivery date is tomorrow we are unable to assure you that the order will be delivered today.
Me:what your representative mean by 100 % guarantee… can your management update on this… lieing while writing which can be captured… definitely upload in social media
Deepthi:I’m so sorry, but we can’t offer any additional insight or action on this matter.
Is there anything else I can help you with?
Me:what can you guys help expect lieing… HILARIOUS…
Deepthi:Thank you for contacting Amazon. We hope to see you again soon. Have a great day.
Pls help in this case as i have been humiliated with false commitments by amazon team
rgds,
rajneesh borpuzari
9903451150
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