Bad Response from IRCTC.co.in No REFUND PROCESS

I booked a ticket on line for Kolkata to Delhi but pnr was not confirmed and correct, still amount of fair has been deducted from my account when I called at their helpline no., he committed to refund all deduct amount within 7-10 days but at least one month have been passed, I have not received my amount but they are saying that all amount have been refunded when I met to my bank to be clear on this, bank said that no amount received in your account and bank details not showing any such amount. It’s very unusual and I feel that it is a deceived with me.

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